Staples Reviews [Apr,2026]: Is It Good for Small Businesses?

Many reviewers report issues with order fulfillment, including cancelled orders, delays, and incorrect items. Several customers mention orders being cancelled without explanation, while others describe significant delays in receiving their purchases. For example, one reviewer stated their order was cancelled for a $1000 monitor after 4 days.

A significant number of reviewers express dissatisfaction with Staples' customer service, citing long wait times, unhelpful representatives, and rude behavior. Some customers report difficulty reaching customer service by phone or email, while others describe frustrating interactions with unknowledgeable staff. One reviewer described a customer service interaction as 'dismissive, disrespectful, and entirely unacceptable'.

Some reviewers report positive in-store experiences, praising helpful and knowledgeable employees. These customers often highlight specific employees who went above and beyond to assist them with their needs. For example, one reviewer praised 'RAY AT STAPLES AT 14TH STREET UNION SQUARE' for being 'SO PATIENT AND INFORMATIVE'.

Several reviewers mention using Staples primarily for Amazon returns, citing convenience as the main reason. These customers appreciate the easy and efficient return process offered at Staples locations. One reviewer specifically praised an employee named Nate for his exceptional service at the Amazon Return counter.

A few reviewers highlight positive experiences with Staples' print and marketing services, particularly for business cards. These customers praise the quick turnaround times and decent pricing offered for these services. One reviewer stated they have 'never had an issue with them, they get you your business cards for a decent price either same day or next day'.