SmallBizGenius Analysis
Staples reviews highlight mixed customer experiences, with some customers praising the store's customer service and product offerings, while others report issues with order fulfillment and general store operations.
Category Breakdown
Scores based on analysis of 272 recent reviews
Order Fulfillment
6.0/10Many reviewers report issues with Staples cancelling orders without notice or failing to deliver items in a timely manner, which has caused frustration for small business owners relying on timely fulfillment.
28 reviews mention thisIn-Store Experience
5.5/10Reviewers have had mixed experiences with Staples' in-store service, with some praising the helpfulness of staff and others reporting rude or unhelpful employees, as well as poorly maintained equipment and understaffed stores.
22 reviews mention thisCustomer Service
7.5/10While some reviewers report frustrating experiences with Staples' customer service, others praise the company's responsiveness and willingness to resolve issues, such as by facilitating returns or reshipments.
34 reviews mention thisProduct Quality
8.0/10Reviewers generally report satisfaction with the quality of Staples' products, with the store's business cards and electronics highlighted as particular strengths.
18 reviews mention thisPros & Cons
What Customers Love
"Based on business cards only. I have never had an issue with them, they get you your business cards for a decent price either same day or next day. Very good service for the one in Allen, TX."
"Contrary to others experiences with Staples.com, I actually had a positive experience. Usually when I have problems online with things, I run into an AI bot that is little to no help. With Staples I talked with a real person, and they were extremely patient and helpful."
Common Complaints
"I ordered an item from Staples. First time I used them and chose them ONLY because they promissed next day delivery. They required that I post a sign which they provide that tells the delivery driver he is released from all liability for leaving the package at my door if I am not home."
"Shopped at Staples in Saratoga Springs NY. Dont ever go there unless you want to feel like you dont matter. Got in line as soon as we got to the register the employee took off. We should at the register for 15 minutes waiting, the only other employee waiting on customers was the one taking Amazon returns and she finally came over and cashed us out."
Common Questions About Staples
Answers derived from customer review patterns
Is Staples legit and trustworthy?
Based on 45 reviews, Staples' legitimacy and trustworthiness appear to be mixed. While some customers report positive experiences with the retailer, others have faced issues with order fulfillment, customer service, and in-store operations that have undermined trust. Small business owners should carefully weigh the potential pros and cons before relying on Staples.
Based on 45 reviewsDoes Staples have good customer service?
Reviewers have had mixed experiences with Staples' customer service. While some praise the company's responsiveness and willingness to resolve issues, others report frustrating interactions with unhelpful or disinterested staff. The overall sentiment suggests Staples' customer service quality may be inconsistent.
Based on 34 reviewsIs Staples worth it for small business?
For small business owners in need of bulk office supplies and competitive pricing, Staples may be worth considering. However, the store's reliability issues around order fulfillment and inconsistent in-store experiences could be dealbreakers for some small businesses relying on timely and dependable service.
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